Operational support

Opcharge provides electric charging solutions for municipalities and businesses. Our mission: 90,000 charging points by the year 2030. For our growing team we are looking for all-round Operational support. Someone who is a central pivot in the process in contact with customers and the realization of charge points. Someone who goes the extra mile and gets energy from exceeding expectations; both internally towards the team, but of course especially externally towards our customers, relations and chain partners.

The role & responsibilities

As Operational support, you are the first point of contact for our customers and/or the starting point of the application process. These can be different customers: private individuals who apply for a charging station with Opcharge through their municipality (the public market). Or business customers, such as gyms, restaurants or property managers of office buildings, who want to realize charging stations at their parking lots (B2B customers). You will also work with our chain partners in the realization process such as municipalities, network operators, contractors and suppliers. Whoever you serve, the goal is clear: in a customer-friendly yet effective way, to ensure that the charging station is installed so that as many people as possible can charge their electric car at the Opcharge charging stations.

What you will do

As Operational support, you are responsible for various processes, which ensure that the loading infrastructure is realized. Depending on the type of customer, you go through a number of steps, including:

• Review and test the application for feasibility,

• Guiding the client through the process,

• Preparing an application document, using various software programs,

• Filing the application through a nationwide system for so-called CPOs (Charge Point Operators),

• Monitoring the status of “your” application,

• Keeping in touch with contractors to make sure our piles go into the ground,

• Provide support to our Sales department so that they sell what we can deliver,

• Properly, administratively, processing the installed charging stations.

Of course, you don’t do this alone. You are part of a close-knit Operational team, which is managed by the Head of Operations. You work closely with the other OPS team members: consisting of one or more Operational support staff, a Project Manager and the Asset Management Coordinator. Together we go full steam ahead to make sure the charging stations go into the ground!

What you need to be successful

At Opcharge, we strive for good relationships and personal contact. The appropriate Operational support employee, feels at home in our Cultural DNA:

• Customer-driven: unburdening with sleeves rolled up

• Targeted: we lead the way

• Entrepreneurship: today begins tomorrow

• Together: moving forward faster together

• Growth: self-managing, moving together

And possesses the competencies, needed to be successful in this role:

• Process Management

– You follow established processes carefully and work in a structured manner.

– You identify bottlenecks or inefficiencies in the process and provide feedback.

– You will contribute to the smooth and consistent execution of daily tasks.

• Flexibility

– You adapt quickly to changing priorities, tasks or practices.

– You continue to function effectively and positively in a dynamic and changing environment.

– You think along in solutions when plans change and jump in where needed.

• Solution-oriented

– You actively think along when problems arise in your work.

– You look for practical solutions within your own sphere of influence.

– You enlist help when needed and keep focus on the goal rather than the problem.

• Communications

– You convey information clearly and neatly, both orally and in writing.

– You tailor your communications to your customers and ask further questions when something is not clear.

– You keep stakeholders informed and coordinate in a timely manner to give customers a positive experience.

• Curious

– You ask questions to better understand how something works- You show interest in new practices, tools or insights that can improve your work.

– You show interest in new practices, tools or insights that can improve your work.

– You actively seek ways to develop yourself and apply new knowledge.

What we offer

• A good base salary, pension and vacation pay

• Minimum of 32 hours per week, as we encourage team spirit and short lines of communication basically in the office as much as possible.

• Laptop (Apple)

• Environment where growth and development is encouraged

• Cozy informal culture, with lunch together, ping pong and fun gatherings and outings.

Interested? Then send an enthusiastic email with your CV to naomi@opcharge.com.