Assistance with malfunctions and other problems
Service & breakdowns
How do I report a malfunction?
Call the fault number listed on the charging station. We will help you as soon as possible. You can also report a fault using the contact form on our contact page.
Is a breakdown service available outside office hours?
Yes, our fault service is available 24/7. You can find the fault number via the QR code on the charging station. Scan the code and you will immediately see the correct phone number.
My plug is not coming out of the charging station
First try to end your charging session correctly with your charging card. Is that not possible? Then call the fault number listed on the charging station.
Is your question not listed?
If so, please feel free to contact us so we can help you as best we can.
Perhaps the answer is already on the overview page of frequently asked questions – it is definitely worth taking a look there.
